Privacy Policy — bajl99

1 Who We Are

bajl99 operates an online casino and sports betting platform accessible at https://bajl99.app, serving players in Bangladesh and other permitted territories. For the purposes of this Privacy Policy, "bajl99", "we", "us", and "our" refer to the platform operator. Any questions regarding this policy or your personal data should be directed to our support team at [email protected].

We take our responsibilities regarding the handling of personal data seriously. This policy has been written in plain English so that every bajl99 user — regardless of their background — can understand exactly how their information is used.

2 Information We Collect

bajl99 collects personal data through several channels. The categories of information we may collect include:

• Registration data: Full name, date of birth, gender, email address, mobile number, and residential address provided when you create your account.
• Identity verification documents: Government-issued photo identification (such as a National Identity Card), proof of address, and any other documents required to complete Know Your Customer (KYC) checks.
• Financial data: Payment method details including bKash wallet numbers, Nagad accounts, Rocket mobile banking details, bank account references, and transaction records. We do not store full card numbers; card data is handled by our certified payment processors.
• Account activity data: Login history, session duration, game history, bet records, deposit and withdrawal history, and bonus usage.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URL.
• Communications data: Records of any correspondence between you and bajl99 support, including live chat transcripts, emails, and complaint records.
• Responsible gaming data: Information you provide when setting deposit limits, requesting time-outs, or applying for self-exclusion.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will delete that information promptly and close the associated account.

3 How We Use Your Information

bajl99 uses the personal data we collect for the following purposes:

Where we rely on your consent to send promotional communications, you may withdraw that consent at any time by contacting support or updating your account notification preferences.

4 Cookies and Tracking Technologies

bajl99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that allow us to recognise you on return visits, remember your preferences, and understand how you interact with the site.

The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled without affecting core functionality.
• Analytical cookies: Help us understand user behaviour on the platform — for example, which games are most popular, which pages generate the most traffic, and where users encounter difficulties. This data is aggregated and anonymised wherever possible.
• Preference cookies: Remember your display settings and language preferences so you do not have to reconfigure them on every visit.
• Marketing cookies: Used only with your consent. These allow us to tailor promotional content to your interests based on your activity on the platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain features of bajl99 from functioning correctly.

5 Sharing Your Information

bajl99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted third parties only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank receive the financial data necessary to process your transactions. These partners are bound by their own data protection obligations.
• Game providers: Software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games on our platform. They do not receive your personally identifiable registration information.
• Identity verification services: Third-party KYC providers may process your identity documents on our behalf to fulfil our age verification and anti-money-laundering obligations.
• Legal and regulatory authorities: Where required by law, court order, or lawful request from a competent authority, bajl99 may disclose personal data to government bodies or law enforcement agencies.
• Business successors: In the event of a merger, acquisition, or sale of all or part of bajl99's business assets, personal data held by bajl99 may be transferred to the acquiring entity, subject to equivalent privacy protections.

Any third party that processes personal data on our behalf does so strictly under our instructions and is contractually required to implement appropriate security measures.

6 Data Security

bajl99 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
• Regular security assessments and penetration testing of our platform infrastructure.
• Secure, access-controlled data storage facilities with audit logging.
• Staff training on data protection obligations and security best practices.

While bajl99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, please contact us immediately at [email protected].

7 Data Retention

bajl99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active account data: Retained for the duration of your account and for a minimum of five years after account closure to comply with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for a minimum of five years following account closure.
• Support communications: Retained for three years from the date of the communication unless they relate to an ongoing dispute, in which case they are retained until the dispute is fully resolved.
• Analytical and technical data: Typically retained in anonymised or aggregated form for up to two years.

When data is no longer required and no legal obligation exists to retain it, bajl99 will securely delete or anonymise it.

8 Your Privacy Rights

As a bajl99 user, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data bajl99 holds about you.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Please note that this right is subject to legal retention obligations — we cannot erase records that we are required by law to keep.
• Right to restrict processing: You may ask us to restrict how we use your personal data in certain situations, for example while a correction request is being processed.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where our use of your data is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on our legitimate interests. bajl99 will consider your objection and cease processing unless we have compelling legitimate grounds to continue.

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 calendar days. We may need to verify your identity before processing your request.

9 Children's Privacy

bajl99 is strictly an adults-only platform. Players must be 21 years of age or older to register and use our services. We do not knowingly collect, solicit, or retain personal data from anyone under the age of 21.

If you are a parent or guardian and you believe that a minor has registered an account or provided personal data to bajl99 without your consent, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including closure of the account and secure deletion of the associated personal data.

10 Third-Party Links and Services

The bajl99 platform may contain references to third-party services such as game studios, payment gateways, and support tools. This Privacy Policy applies solely to data collected and processed by bajl99. We are not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third-party providers whose services you use in connection with your bajl99 account.

11 Changes to This Privacy Policy

bajl99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of the bajl99 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any update, you should stop using the platform and may request account closure by contacting [email protected].

12 Contact and Complaints

If you have any questions, concerns, or complaints about how bajl99 handles your personal data, please contact our support team in the first instance:

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.

We take all privacy complaints seriously and will work with you to reach a fair resolution. If you remain dissatisfied after raising a complaint with us directly, you may have the right to escalate your complaint to a relevant data protection authority in your jurisdiction.